Thanks for your interest in the RFQ. Regarding your question, Smart Commute pays for the eBikes and accessories, with a 90-day payment term per invoice. We distribute the eBikes to recipients in the Program.

Date of Inquiry: 11/3/2022. Date of Response: 11/8/2022.

Thank you for the questions about the eBike Program. Smart Commute is looking for a vendor to provide eBikes, basic accessories (I.e., helmets, bike pump, panniers, flat repair kit, etc.), and servicing (I.e., safety checks, annual tune-ups, repairs) for our Participants. For a bike manufacturer that can provide the eBikes but may not have relationships with local bike shops to provide servicing or accessories, Smart Commute would need to understand how your company interacts and solves problems with current customers when they are having issues with their bikes. We presume these might include online resources (I.e., how-to videos, video calls to troubleshoot issues, etc..) that we’d like to understand more about. Understanding a company’s response time to help bikers who may know little to nothing about how to fix a bike is important to us too, because we want our bikers to become self-sufficient in maintaining their bikes long-term. Servicing would also need to include information on how accessible bike parts are, should something break or malfunction and what is your approach to how it gets fixed. Regarding accessories, proposal can outline what comes standard, or in addition with the bike (I.e., lights, racks, panniers, etc..). If nothing comes standard, or your company can’t supply any accessories along with the bikes, then note this in your proposal. Regarding signing a confidentiality agreement, Smart Commute would need to review the document.

Date of Inquiry: 11/4/2022. Date of Response: 11/9/2022.